SHIPPING PRICES
All shipping costs for unframed artworks are calculated and charged by the artist. Shipping prices can vary depending on the artwork type, size and weight, or where your delivery address is in the world.

If you need to have your artwork framed by us, please ask about available options. An additional charge will be added to your shipping total.

All shipping prices are charged at cost price for tracked shipment with reputable courier services. If you’re looking for a more bespoke shipping option, or you’re interested in having your artwork shipped insured, get in touch with me mallen@martinallen.art we can put a quote together for you.

CUSTOMS
For artworks being shipped internationally, you (the customer) may need to pay additional customs and/or import fees in order for the work to be released for delivery.

Customs duties and import fees are not included in the price on the website, as they’re set by the artwork’s individual destination country and are charged directly by the country’s customs office. In most cases, either the customs office or the courier will be in touch with you if any fees are due. We’ll keep an eye on your tracking too, so we’re able to help with customs if needed. Please note that in the case of returns, any customs or import charges you’ve paid are non-refundable.

PACKAGING
All of our artworks are packaged securely in appropriate packaging. This can vary depending on the type of artwork you have purchased.

Stretched canvases and framed artworks, are typically shipped in either a heavy-duty cardboard box or a wooden crate, depending on their destination. Before being placed in either, cardboard corners are placed on the artwork and then wrapped in layers of padding for additional protection in transit.

FREE AND EASY RETURNS
The artwork you see on the website will always look better in person. But if it’s not exactly what you expected, it’s free and easy to return.

Buy with peace of mind and get: TIME TO DECIDE. Let us know you’d like to return the artwork within 14 days from the date you receive it.

FREE RETURNS.
We’ll arrange your return at no extra cost to you.

IMMEDIATE REFUNDS.
As soon as the artwork is received back with us and checked to make sure there are no defects, we’ll issue your refund.

DAMAGED ARTWORK
In the unlikely case that your artwork arrives with you damaged, we’ll work with you to get this resolved. If you decide to return the damaged artwork, the same returns policy applies and we’d refund your original shipping costs too.

REFUNDS
We’ll process your refund or credit once the artwork has been delivered and condition checked by the artist.

Refunds back to your card will take 3-5 working days to appear in your account.